We would like to show you a description here but the site won’t allow us. . 4. 1 Mar 2016. I have the most. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. Share. Absolutely not. - All the cables for my TV, Virgin, Sky-tv are entering my property from the living room window. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Explain what needs to be done and book an engineer visit. If it’s damaged or not working correctly, it could be causing your internet issues. VM will usually only supply a Quickstart to a property that had VM previously. It has two outputs on the left of the wall box. I have recently moved and set up the broadband kit however the wall socket that is in the property seems old and I’m not able to secure the - 4973572Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Next, connect the power adapter to the Hub, and plug it into a. Telewest Cable Wall Sockets. Forum TeamVM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Options. 29/07/15 - 16:50 #1. Thanks to everyone who replied to my question about removing old telephone boxes and wire. Re: No Virgin Media wall socket internally. Home News Forum Articles Welcome back Join. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. Options. signed up and was given the option of self installation. Tudor. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free. However the wall. However, I do not have any of the specified wall sockets available. The house has the brown external junction box fitted to the front of the property on the. The isolator has a terminator cap (marked below) fitted to the open end. 2. I have my original wall box still that has the CableTel logo. We would like to show you a description here but the site won’t allow us. On our system, we would have had it listed as serviceable which. Can you arrange an engineer to help me out on this step?. However, rather than the cabling then entering. Trouble shooter. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 3. Networking and WiFi. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Absolutely not. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. Vicky. If by old box you just mean a wall socket for plugging equipment into, it would be best to leave it in place in case you ever take Virgin Media services in future. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Sometimes there is no wall box, just a trailing cable. 0 Kudos Reply. It's obviously missing a case/cover and looks quite old. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 1 [or 192. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I end up calling and the person on the phone said its been - 5401028. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. cable from wall. 150 from a. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. 0 Kudos. But I don’t see anything like that apart from satellite dish cable outside the window. All I am aware of terminate the fibre inside. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. And on the back of the box. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Very poor advice. 11 April at 1:01PM in Broadband & internet access. Everything is converted to specialised triple screened coaxial cable. A power adaptor to plug into the Stream box and a power socket at the wall. The wall box may be branded with the logos of an old cable TV company (not VM). Can anyone help please? Need. Location. Reply. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. Is it necessary to plug the cable to socket for having wifi, if so what can I. Tudor. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Account - Cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Does your wall socket look. The wall box may be branded with the logos of an old cable TV company (not VM). However, there is no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 14,065. Switch off your old box I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 07K; 223; 462; Natalie_L. VM BB TV Landline. For more information please visit:Options. Customer since 1993. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. We would like to show you a description here but the site won’t allow us. #4. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Plug the cables into the Hub. ) The hub will be in here too. Switched. Connect the new Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Get the Hub ready by connecting the wires. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Just like the other posts- I do not have a virgin media wall box. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. In response to Jonny-M. It should be free of charge. on 22-10-2022 20:58. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. It is easier to decorate without wires and boxes so I would like to hear your expe. Hi All I’m new here. . Remove the connector cable. cable from wall. However the wall socket doesn’t have the correct connection for the cable with the hub. I think there’s something missing to the Virgin Media wall socket in my flat. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. If digging / drilling / new external & internal cables are required the. I don’t it is fibre cable. What do we do? - 5352510. The Stream remote. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Failing this. Account - Cable. • Plug the power supply into a mains socket. He - 5270179. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. When I proceeded to set up my Hub 3 I quickly realised that. I’ve asked the old tenants and turns out they were advised not to use the VM wall socket so they have used another socket, located. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. In save blog. ahhh the rubbish that is CS - you could try this. The thing is that there is no socket in the wall. At the router end would be a RJ45 (M) to RJ11 (M) adapter, plugged into the router. Plug the cables into the Hub. Stay safe online. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Get virgin engineer to move the wall socket. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. No outside box - cable through the wall to inside box - very old 20 years ago. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Options. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. The Virgin wall sockets just have one connector at the bottom. Browse Virgin Media Virgin Media Community. The NTL cable termination box is outside. Manage Your Account. So that, buyer must be prepare for this. 1. Apply a gentle force to begin with, turning anti-clockwise. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There’s even no BT wall socket. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Stay safe online. Now none of my internal phone. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Chris. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Virgin Media; My Virgin Media; Shop;. the box should be inside your house. Re: My Flat doesn’t have wall socket. 1 1. . Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Just joined. 0 Kudos. However the wall socket doesn’t have the correct connection for the cable. VM came and linked TEL1 in to your existing home phone wiring to re-enable the old sockets on the new line. 09. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi there I moved house with my family and we wanted to move to Virgin Media. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. many thanks. Manage Your Account. No wall socket to connect. VM is doing this area-by-area. 168. 24 Inc Vat. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Wall socket. Step 2: Order your TalkTalk Broadband service. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Thanks. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. It has two outputs on the left of the wall box. There is only an ancient looking Telewest that probably connects to nothing at all. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. Or wait here a day or two for a VM Mod to pick this up. Page 2 Our new boxes automatically We will start with step-by-step activate when connected. The only problem is that the Virgin engineer kindly pushed the cable through a hole he drilled into the wall so it doesn't look very pretty. If you're happy for us to get this booked. Flashing red is normally telephony fault or no signal. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. Panting like a fiend. Internet. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. So, my downstairs living room has a virgin wall socket, which has been fine and dandy since we moved in. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. So yes, following many takeovers, this is now your Virgin Media connection. submit. on 12-01-2023 21:04. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I can only find the TV socket. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. House on renovation at the moment and electric rewire is done. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. Screwless Faceplate. I am trying to set up our wifi. just moved in, can see the brown cable coming in from outside but there's no VM. Raised Rounded Profile. That is a rooftop aerial outlet for Freeview TV. 4. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. A second telephone is plugged into a wall socket downstairs with the Virgin number. See if you can get connected. Delivery 7 days a week. --. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Security matters. One of them was Telewest. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. The other is marked TV, & this is used for TV & Broadband. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. 1 ACCEPTED SOLUTION. My VM Router is is my office adjacent to hall. Get the Hub ready by connecting the wires. Following the installation and verification of its functionality, you can browse the web or. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. self install. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Loose connections, damaged sockets, or bent pins can. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. No photo attached. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. Tried looking but can't see a way to book an engineer for this? Thanks. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Connect the isolation cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. on 08-01-2023 20:46. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. 10; 0; 0; alexkay003. Preparing for Landline changeover to fibre. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. Pop the power cable into a nearby plug socket, and turn it on. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Just had the Hub 3 delivered for Quickstart. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. We would like to show you a description here but the site won’t allow us. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 1 Mar 2016. The top “capped” one is marked FM & has been disused since cable went digital. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Don’t plug the power cable into a plug socket yet. Occasionally only a very short stub of wire is left behind often hidden. Virgin Media have used the Openreach socket to provide telephone services. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. Don’t plug the power cable into a plug socket yet. I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. 0 which means the speed will be rather limited (i. Joining in Options. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Adduxi. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. All forum topics; Previous topic; Next topic; 2 REPLIES 2. 0 Kudos. on 17-12-2022 10:39. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Hi @bingoman000. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023Measuring a compact 230x153x55mm and weighing 1. I would get virgin to do it. Push the white cable (from the old Hub) into the back of the new Hub. How about using a 10m RJ11 to RJ11 telephone cable. Old blue yonder. Tudor. on 27-10-2022 09:24. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. *In this video I try to show how to connect a coaxial cable (tv cable) into a wall socket. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Happy to pay the money for it, if it could be arranged please. Options. I’m a new Virgin customer, and the previous occupants used a different provider. The cable could be hidden within, or behind, furniture. Be aware it may complicate things though if you do come to order cable in the future. It is surface clipped usually. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. I have also checked outside and there is no box either on my property or on my boundary wall. You may need to use the spanner provided. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Or if the other end of the white cable is in a more useful. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Get the Hub ready by connecting the wires. Get the Hub ready by connecting the wires. In response to Llfamily. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. e if you have the 20mbit VM you won't get all the speed though it). Feb 22, 2022. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. We would like this to be re-located please into our living room on ground floor. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. My VM Router is is my office adjacent to hall. The wall box may be branded with the logos of an old cable TV company (not VM). Re: Old Telewest wall unit in new flat - what is it? The box on the left is an isolator box, *may* contain a splitter instead of an isolator which means the 'fm' point may actually be a general point. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Please help. It is actually a VM box but a very old one, even though it was still in use just over a month ago. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I’m also having the same issue I recently received a virgin media starter kit and only have the virgin media Ethernet outlets. The cable on the right looks like is for a Freeview TV antenna. I ordered a broadband only package because it said I could self install the kit. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Sorry to hear of the install delay caused by the wall sockets missing. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . They will charge £99 for a relocation. Thin-Wall 6-Point Impact Sockets. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 01-06-2023 19:26. 1. Very Insightful Person. Apologies for any cabling issues. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. We installed our router etc ourselves. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The two sockets on the wall on the RHS are telephone sockets. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Push the white cable with the black label into the Hub. Connect the Hub’s power cable with the blue tab. -a power cable for the hub's adapter. Options. You can also check for a loose cable as not all properties have a socket. 5 Adapter. We do not have an internal VM box to plug the round ended cable into. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 2. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My Virgin Media App. Old house and new house different wall sockets.